Caring Hearts Animal Clinic

Caring Hearts Animal Clinic is a small-animal veterinary clinic in Gilbert, Arizona, located at 3045 E Baseline Rd. The clinic treats dogs and cats. Public feedback includes long-term client histories alongside mixed recent experiences, particularly around responsiveness and appointment availability.

Services

•Veterinary care for dogs and cats
•Routine checkups and annual exams (mentioned by long-time clients)
•Vaccinations (mentioned as a reason some clients continued using the clinic)
•Surgical procedures (mentioned by long-time clients)
•In-clinic diagnostics such as laboratory testing (mentioned in a recent case)
•Management of chronic conditions with prescription diets (mentioned for feline IBD)
•Ultrasound recommended in a recent case (performed through a specialist setting described by a reviewer)
•Symptom management medications such as anti-nausea medicine and appetite stimulants (mentioned in a recent case)
•Urgent-care style visits/drop-in visits are referenced in reviews, though availability for walk-ins is described as limited at times
•Referral to an emergency hospital is mentioned by a reviewer; out-of-hours care is not otherwise described

Pricing

No published pricing information is available for this clinic.

People

Reviews mention Dr. Montes, Dr. Black, and Dr. Schleappe.

Reviews

Caring Hearts Animal Clinic has a 4.7/5 rating on Google from 980 reviews. Recent written feedback includes very positive notes about professionalism, responsiveness, and being cost-conscious, alongside complaints about difficulty obtaining timely appointments, limited walk-in availability, lack of follow-up communication, and dissatisfaction with empathy/customer service after a pet’s death. Some reviews describe complex medical situations involving referrals and specialist care, with frustration centered on coordination and responsiveness from the primary clinic.

Reviews for Caring Hearts Animal Clinic

Note: Showing the 5 most recent Google reviews out of 980 we track in total. Recent reviews may not be representative of overall sentiment.

Luanne Leslie

6 days ago

Maxwell Harding

1 week ago

This practice is amazing. They are quickly responsive, cost conscious, extremely professional, and really do live up to the name, Caring Hearts.

Jeanne Shaw

3 weeks ago

Run far away from this practice. My 3 pets were patients for over 4 years. One of my pets, a cat, had a diagnosis of IBD before we started treating at Caring Hearts. He was well managed by Dr. Montes for 4 years on prescription food. 3 months ago I noticed his eating had decreased and he had lost a small amount of weight. I immediately called for an appointment with Dr. Montes, but there was nothing available for a month. So I scheduled a drop in visit. He saw Dr. Black who ran labs that were perfect and said she saw nothing clinically wrong and assumed he was bored of his food so she prescribed another brand. That did not work and I e-mailed her the next day. Two days later (and I had contacted them multiple times) I got a response from a tech who said she suggested an ultrasound to see the progress of his IBD. I agreed. I waited a week for an appointment and finally went back in for an urgent care visit with Dr. Montes. He also said he saw nothing clinically wrong and thought it was behavioral. At that point he was only eating a few treats daily. He was prescribed with an anti-nausea med for a week and that actually helped; he still would not eat food but gladly ate all the treats I would give him. Dr. Montes promised he was here for me. After that week he switched him to an appetite stimulant, which did not work. I contacted Dr. Montes and his staff 8 times with no response. We finally ended up at the emergency hospital Caring Hearts recommended because he wasn't eating at all. They recommended a referral to one of their Internal medicine specialists and re-started him on the anti-nausea medicine. It did not work as well this time; and they miss-dosed him by double dosing him over the recommended safe amount. It was 2 weeks before I could get into the specialist. We ended up in emergency 2 more times; once overnight because he was eating nothing at all. At that visit they changed the appetite stimulant and that one worked. I was trying desperately to keep him alive long enough to actually see the specialist. Still no response from Dr. Montes or anyone else at Caring Hearts. We went to the specialist finally. He had an ultrasound which was inconclusive. They scheduled an aspiration; no cancer in the lymph nodes, but the abdomen showed an ulcer so they were not able to aspirate. He was prescribed medicine for that. Still no response from Dr. Montes. We came up with a plan of sorts. And that very night he once again declined. This time no eating at all, no drinking, and giving me a hard time about his meds as well as symptoms of a urinary/bowel obstruction. Another visit to the ER. More meds, imaging fine. (now 16 medicine applications a day). Still no response from Dr. Montes or my pet's specialist who was in the same building as the ER - and he WAS there, just decided to not respond. The next morning he was vomiting despite being given a heavy dose of anti-nausea meds and refusing any medication. Hadn't eaten for 36 hrs. No drinking. No potty. Internal Medicine closed for 3 days. It was clear to me my beautiful 7 year old cat was just done with it all and I made the difficult decision to let him go after $10,000 of bills and no real treatment, and weeks of non-response from his primary veterinarian. I miss my buddy more than I can say. He was the most handsome boy ever; loving, naughty, he was exquisite. I have zero doubt that his death is at least 85% the fault of his absent veterinary providers. I am certain he would still be alive if not for the negligence of Caring Hearts from my first call. I am devastated that I was not able to find him the medical care he needed. I tried every day for 24 hrs a day to save him. I wish on each of them that they and their families get the medical care they afforded to my family. Stay away from this practice for anything other than vaccines if you actually like your pets, They deserve so much better.. They most certainly are not "Caring Hearts". And I still have not heard from Dr. Montes, not even a condolence card.

Michelle Barnett

1 month ago

I’ve been a loyal customer of Caring Hearts Animal Clinic since Dr. Schleappe established it around early 2000. Over the years, I’ve had over 14 dogs and 5 cats, all of whom received surgeries, regular annual checkups, and healthcare. My last canine companion, a blue nose pit named Allie, passed away on Tuesday, June 16. I called the clinic to schedule an emergency visit, but the receptionist informed me that they didn’t have any walk-ins available and that it would be two days before they could see her. I decided to take Allie to VCA, where she unfortunately passed away on the table. To this day, I haven’t received any communication from Caring Hearts Animal Clinic, despite reaching out to them and informing them of Allie’s passing and requesting her records. I’m deeply disappointed in their lack of sympathy, empathy, and customer service. Throughout all these years, and to not receive any acknowledgment or support from Dr. Montez or any of the doctors who treated my pets. It’s truly heartbreaking.

Lynnette DeLosRios

They are truly amazing